Still need some help with the DistrictView Dashboard? The FirstView support team is ready to assist! We are available Monday-Friday from 7:00am - 5:00pm EST and can assist you via phone, email and in-app feedback. If you're still not sure where to start, click the link below to shoot us a quick email, and we'll guide you the rest of the way.
Disclaimer: This service and support of this service may contain translations powered by Google. For these translations, reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. These translations are provided as a service to users of FirstView, and are provided "as is." No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any of these translations made from English into any other language.
1 (888) 889-8920
When calling our toll-free phone line, one of our dedicated team members will answer and happily assist you. Keep in mind that some issues may take more than a phone call to resolve, and we ask that you stay patient with our team as they work through your issue. To make calls more efficient, please have your student ID(s) ready and let the team member know your name, school district, and contact information to best reach you at.
DistrictView Support: email@example.com
ParentView/General Support: firstname.lastname@example.org
Implementation Support: email@example.com
Our email inbox is always open, and users can expect a timely response. When sending an email, we ask that you include your name, school district, any student IDs you are associated with, and contact information to reach you at. If you send an email during the weekend, we will get back to you first thing Monday morning!
Sending us feedback directly from the DistrictView Dashboard is accomplished with a few easy clicks. "Contact Us" links are available in the menu drop down when you select your name in the upper right hand corner. It is also available in the left navigation bar. Clicking the "Contact Us" link will take you to a Feedback form. Simply fill out the required information and submit your feedback. We love hearing from you, so please don't hesitate to reach out with questions, comments, concerns, and/or suggestions.
Our in-app messaging is the quickest and most efficient way to get support. To use this feature, simply click on the envelope icon located in the top right corner of the app. When you send a message to us through the app, we receive an email within seconds and most of the information we need is already included. We encourage districts to direct parents that have app-related questions to reach out directly to our customer support team. You can expect a timely response, from our team as well as the option to rate how well we did in resolving your issue.
Knowledge Base Feedback
You may find that you need additional assistance after you've visited our FirstView Knowledge Base. Simply select "Submit A Request" at the top right hand corner of your screen to submit your feedback directly to customer support. You are also able to attach any specific examples or feedback to help us answer your question(s) using this form. We look forward to your feedback!